Cancel My Order

Effective Date: January 16, 2026

At HnhPrint, we value flexibility and transparency. We understand that plans change. This policy explains how you can cancel an order, the timeframe for doing so, and how refunds are handled.

1. Cancellation Window

Because we operate on a fast “Ready-to-Ship” model to get your desk organizer to you as quickly as possible, our cancellation window is short. You may request to cancel your order within 12 hours of placing it, provided that the shipping label has not yet been created.

• Order Status Check: If you have already received a “Shipping Confirmation” email with a tracking number, your order has been processed and handed over to the carrier. At this stage, we can no longer cancel it.

• If your order is no longer eligible for cancellation, you may still be able to return it after delivery. Please refer to our Return & Refund Policy for further guidance.

2. How to Cancel an Order

To request a cancellation, please email us immediately at support@hnhprint.com within the 12-hour window. Please include the following in your email subject line: “CANCEL ORDER [Your Order ID]”

In the body of the email, please provide:

• Your Order ID.

• The email address or phone number used at checkout.

• (Optional) A brief reason for cancellation (this helps us improve).

Our team will review your request and confirm whether the cancellation was successful.

3. Refund Process

If your cancellation is approved (request received within 12 hours and before shipping):

• We will cancel the shipment immediately.

• We will issue a full refund to your original payment method.

• Timing: Refunds are processed within 7 business days from the time of cancellation confirmation. Please note that your bank or credit card provider may take an additional few days to reflect the amount in your account statement.

4. After the Cancellation Window

Once the 12-hour window has passed or a tracking number has been generated, we are unable to stop the shipment. In such cases, you will need to receive the package and follow our standard return process:

• Accept the delivery.

• Contact us to initiate a return.

• Ship the item back to us in its original condition (Change of mind return shipping costs are the customer’s responsibility).

5. Questions or Support?

If you have any other questions about our cancellation policy or need assistance with your order, please do not hesitate to contact us via:

• Email: support@hnhprint.com
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MST - Mountain Standard Time)

Our customer support team is always ready to help you!